Front Logic’s 2Click2Call Directory is a platform that seemingly bridges the virtual and real time components of a business’s daily operations. Developed for Internet Yellow Page (IYP) directories, this product provides a new, innovative and convenient means of connecting customers visiting a vendor’s Yellow Page listing on an IYP directory to its phone line with the click of a button

How it Works

The 2Click2Call process is as follows:

1. A customer visiting a vendor’s IYP listing clicks on the 2Click2Call link provided on the vendor’s record. The customer will be asked to enter their contact number and hit the “Send” button.

2. The request is then sent to Front Logic’s servers and routed to the vendor. The vendors phone will ring. Once answered, the vendor is notified that a customer is requesting a call.

3. When the call is accepted, the vendor will hold as 2Click2Call automatically dials the customer’s number and connects the two parties.


         

2Click2Call Features

Front Logic’s 2Click2Call offers the following features:

Register Multiple “Call To” Numbers:
“Call To” numbers are registered by the vendor and represent the phone numbers 2Click2Call will contact when a customer sends in a call request. 2Click2Call allows every vendor to register up to 4 “Call To” numbers.

Call Progress Tracking
2Click2Call provides customized messages for both the vendor and the customer when a call is initiated.

Customer Tracking
After initiating a call request, the status of the request is provided to the customer. The customer will be notified through a window on their browser and includes the following information:

1. If the call request was successful

2. If the call request was accepted

3. If the call request was rejected due to busy signals

4. If the call request was rejected because it was made outside of business hours

Vendor Tracking
In the event 2Click2Call cannot reach a business because the “Call To” numbers are currently busy or the request is initiated outside of business hours, a missed call notification will be sent to the Call Logs found in the Administrative Account. The Call Logs will report the following information:

1. Phone number

2. Origin country and state / province

3. Status (reason the call was missed)

4. Time of the call

5. Date

2Click2Call Administrative Account
Front Logic provides your directory with the tools to manage your vendor account settings and monitor calls from one easy to use interface.

Business Settings
This section allows your directory to customize the 2Click2Call online solution in real time. This administrative tool includes the following options:

1. Update “Call To” numbers

2. Set the time zone in which the vendor resides

3. Record the vendors’ business hours

4. Select the states and provinces where the vendor will accept incoming calls

5. Set your call initiation fee and call per minute fee for the vendor

Call Logs
This feature is visible to both the IYP provider and the vendor. It tracks the call history and records missed calls, while also providing the following:

1. The customer’s phone number

2. The customer’s country of origin

3. Date and time of the call

4. Status of the call:
a. Blocked mobile number
b. Call made outside of regular business hours
c. Vendor line was busy during call request
d. Initial call request was not successful

IYP Directory Benefits
Benefit from offering this product to your listed vendors:

• Retain and attract new users of the directory by providing this value added service



• Provide an additional advertising or listing enhancement for the vendors listed in the directory



• Create a new revenue channel for your directory

Satisfy the Consumer
Customer retention is key in the IYP directory industry. Providing 2Click2Call allows your company to provide a competitive value added service to users of the directory: